At Zumar Saffron, we take pride in delivering premium-quality, authentic Kashmiri saffron. Due to the consumable and sensitive nature of our products, our return and refund policy is structured to ensure fairness, hygiene, and product integrity.
1. General Policy
All products sold are non-returnable unless they meet specific conditions outlined below
We only accept returns or offer refunds in cases of:
Damaged product
Defective product
Incorrect product delivered
2. Conditions for Return / Replacement
To be eligible for a return or replacement:
The issue must be reported within 24 hours of delivery
The product must be unused and in original packaging
A clear unboxing video or images showing the issue must be provided
Without valid proof, we reserve the right to reject the request.
3. Non-Returnable Situations
We do not accept returns or refunds in the following cases:
Change of mind after purchase
Taste, aroma, or personal preference issues
Minor natural variations in saffron (color, thread size, texture)
Delays caused by courier services beyond our control
Incorrect address provided by the customer
4. Refund Process
Once your request is reviewed and approved:
Refunds will be processed to the original payment method
The process may take 5–7 business days depending on the payment provider
For Cash on Delivery (COD) orders:
Refunds will be issued via bank transfer or UPI after verification
5. Replacement Policy
In eligible cases, we may offer a replacement instead of a refund, depending on product availability.
Replacement orders will be processed at no additional cost
Delivery timelines for replacements will follow standard shipping timelines
6. Cancellation Policy
Orders can only be cancelled before they are shipped
Once the order is dispatched, cancellation is not possible
To request cancellation, contact us immediately after placing the order.
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