Terms & Conditions

Welcome to Zumar Saffron. These Terms & Conditions govern your access to and use of our website, products, and services. By using this website or placing an order, you agree to be bound by these terms.

1. About the Company

Zumar Saffron is a Kashmir-based brand offering premium, authentic saffron sourced from Pampore.

Registered Address:
NH44 Lethapora, Pampore
Jammu & Kashmir – 192122, India

Contact:
Phone: +91 6006722778, +91 7006001912
Email: zumarsaffron22@gmail.com

2. Use of the Website

By accessing this website, you confirm that:

• You are legally capable of entering into a binding agreement
• You will use the website for lawful purposes only
• You will not misuse, disrupt, or attempt to gain unauthorized access

We reserve the right to restrict or terminate access if misuse is detected.

3. Product Information

We specialize in natural agricultural products, specifically saffron.

• Product images are for representation purposes
• Due to the natural nature of saffron, variations in color, texture, or aroma may occur
• We make reasonable efforts to ensure all product details are accurate, but errors may occasionally occur

4. Pricing & Payments

• All prices are listed in INR (₹) and are inclusive/exclusive of taxes as applicable
• Prices may change without prior notice
• We accept secure payments via approved payment gateways

We reserve the right to:

• Cancel orders due to pricing errors
• Refuse or cancel suspicious transactions

5. Order Acceptance

An order is considered accepted only after confirmation and successful processing.

We may cancel orders under the following circumstances:

• Product unavailability
• Payment failure or fraud suspicion
• Incorrect customer details

In such cases, refunds (if applicable) will be processed promptly.

6. Shipping & Delivery

• Orders are processed within standard business timelines
• Delivery timelines vary depending on location and courier services
• Delays caused by external factors (weather, logistics disruptions, strikes) are beyond our control

Customers are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect information.

7. Returns, Refunds & Replacements

Due to the consumable nature of saffron:

• Returns are only accepted for damaged, defective, or incorrect products
• Claims must be raised within 24–48 hours of delivery
• Valid proof (images/videos) is required

Once verified, we may:

• Offer a replacement, or
• Issue a refund to the original payment method

8. Intellectual Property

All content on this website, including:

• Logo
• Product images
• Text
• Branding elements

is the exclusive property of Zumar Saffron.

Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the purchased product

10. Privacy

Your use of this website is also governed by our Privacy Policy. We are committed to handling your personal data responsibly and securely.

11. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of the website constitutes acceptance of revised terms.

12. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall fall under the jurisdiction of courts in Jammu & Kashmir.

13. Contact Information

For any questions regarding these Terms & Conditions:

📍 NH44 Lethapora, Pampore, J&K – 192122, India
📞 +91 6006722778 / +91 7006001912
📧 zumarsaffron22@gmail.com