Shipping Policy

This Shipping Policy outlines how Zumar Saffron processes, ships, and delivers orders placed through our website.

1. Order Processing

• All orders are processed within 1–2 business days after confirmation
• Orders placed on weekends or public holidays will be processed on the next working day
• Once your order is processed, it will be handed over to our delivery partners

You will receive a confirmation message/email once your order is shipped.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, customers may contact us directly at:
📧 zumarsaffron22@gmail.com

3. Delivery Timelines

Estimated delivery times:

• Metro Cities: 3–5 business days
• Other Locations: 4–7 business days
• Remote Areas: 5–10 business days

Please note:

• Delivery timelines are estimates and may vary based on location and courier availability
• Unexpected delays due to weather, logistics issues, or regional restrictions may occur

4. Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout
• We may offer free shipping on selected orders or promotional campaigns

Any additional charges (such as Cash on Delivery fees, if applicable) will be clearly mentioned before order confirmation.

5. Order Tracking

Once your order is shipped:

• A tracking ID/link will be shared via SMS, WhatsApp, or email
• Customers can use this to track their shipment in real time

If you do not receive tracking details, please contact us.

6. Delivery Attempts

• Our courier partners will attempt delivery at the provided address
• If the customer is unavailable, multiple delivery attempts may be made

Failure to accept delivery may result in:

• Order cancellation
• Additional re-shipping charges

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping information.

We are not responsible for:

• Delays or non-delivery due to incorrect address or phone number
• Loss of shipment due to incorrect details provided by the customer

8. Damaged or Tampered Packages

If you receive a package that appears:

• Damaged
• Opened or tampered

Please:

• Do not accept the delivery (if possible), or
• Record a video while opening the package

Report the issue within 24 hours at:
📧 zumarsaffron22@gmail.com

9. Delays Beyond Our Control

While we strive for timely delivery, delays may occur due to:

• Natural events (weather conditions, landslides, etc.)
• Courier disruptions
• Government restrictions or regional issues

In such cases, we appreciate your patience and understanding.

10. Contact for Shipping Support

For any shipping-related queries or concerns:

📍 NH44 Lethapora, Pampore, J&K – 192122, India
📞 +91 6006722778 / +91 7006001912
📧 zumarsaffron22@gmail.com